Here is the refund and return policy as per the Terms and Conditions:

7 – RIGHT TO WITHDRAWAL

Pursuant to art. 59, paragraph 1, lett. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code), the right of withdrawal is excluded in relation to:

• assets that are likely to deteriorate or expire rapidly;
• sealed goods which cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery;
• in the event that the person making purchases on the site requests an invoice and / or is not a “consumer or user” as defined in art. 3, paragraph 1, lett. a), of the Consumer Code.

Since it concerns the sale of food products that “risk deteriorating or expiring rapidly” being subject to alteration also as a result of inappropriate storage, for reasons of hygiene and customer protection, the right of withdrawal is not applicable. Ref. Art. 55 of the Consumer Code (De.L. 06/09/2005, n. 206 – Official Gazette 08/10/2005, n.235).

In order to exercise the right of withdrawal for all non-food products, pursuant to Legislative Decree 206/2005 of the Consumer Code, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to professional activity, or does not make the purchase by indicating in the order form a reference to the VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in next point 6.3 To exercise this right, the Customer must send a written communication using the contact form on the website, within 14 days of purchase, in compliance with Legislative Decree 21/2014, implementation of Directive 2011 / 83 / EU on consumer rights. Once the aforementioned notice of withdrawal has been received, the Customer Service of Frantoio “Il Mandorlo” s.r.l. will quickly communicate to the Customer the instructions on how to return the goods that must be sent to Frantoio “Il Mandorlo” s.r.l. within 14 days (calendar) of authorization. IThe right of withdrawal is however subject to the following conditions: the law applies to the product purchased in its entirety; the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation, etc …); in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided; the shipping costs for returning the goods are charged to the customer; the shipment, until the certificate of receipt in our warehouse is received, is under the full responsibility of the Customer. In case of damage to the goods during transport, Frantoio “Il Mandorlo” s.r.l. will notify the Customer of the incident (within the 5th working day of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal; Frantoio “Il Mandorlo” s.r.l. is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival (in the warehouse), the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, Frantoio “Il Mandorlo” s.r.l. will deduct from the reimbursement due a percentage, in any case not exceeding 10% of the same, as a contribution to the restoration costs. Without prejudice to any repair costs for damage to the original packaging, Frantoio “Il Mandorlo” s.r.l. will reimburse the Customer for the full amount already paid, excluding shipping costs, within 14 days of returning the goods. The reimbursement operation will be carried out by Frantoio “Il Mandorlo” s.r.l. by crediting the amount due, which will be paid to the credit card. The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where Frantoio “Il Mandorlo” s.r.l. ascertain: the lack of the external packaging and / or the original internal packaging; the absence of integral elements of the product (accessories, parts, …); damage to the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, Frantoio “Il Mandorlo” s.r.l. will return the purchased good to the sender, charging the shipping costs to the sender.

8 – CANCELLATION, CHANGE OF SHIPPING ADDRESS, COMPLAINTS

The Customer can cancel or request a change of shipping address of the order within a period of 12 hours independently from their own management area.

In the event of a change in the shipping address, you must contact Customer Service directly at frantoioilmandorlosrl@gmail.com

Any complaint must be forwarded to Frantoio “Il Mandorlo” s.r.l. using the appropriate contact form accessible directly on the Site via the “Contacts” link in the navigation menu, or by writing an email to frantoioilmandorlosrl@gmail.com

9 – ERRORS AND LIMITATIONS OF LIABILITY

The information relating to the products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors of which therefore Frantoio “Il Mandorlo” s.r.l. cannot be considered responsible, except in the case of willful misconduct or gross negligence.

Frantoio “Il Mandorlo” s.r.l. reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice, without prejudice to the Customer’s rights under these General Conditions and of the Consumer Code