100% Italian Oil

Terms & Conditions

1 – GENERAL CONDITIONS

Frantoio “Il Mandorlo” s.r.l. with legal address in Via Bolognese, 306, 50139 Florence, Vat number 06993630489 – mail address info@frantoioilmandorlosrl.it, offers and sells via e-commerce the products available on frantoioilmandorlosrl.it

2 – CONTRACT OF SALE

The confirmation and the sending of an order by a customer (“Customer” means a site user that accesses and checks out of the e-commerce website), according to the instructions that appear time after time on web pages implicates the acknowledgment and full acceptance of these terms and conditions of sale by the customer. The sales contract between Frantoio “Il Mandorlo” s.r.l. and the customer is considered complete when Frantoio “Il Mandorlo” s.r.l. accepts the order. If the customer is a consumer ( a person who buys merchandise for purposes not related to his or her professional activity or who makes a purchase order without indicating a VAT number) on completion of the online buying procedure, the consumer shall print or save an electronic copy and keep these general sales conditions in accordance with the provisions of Article 3 and 4 of the Legislative Decree 185/99 regarding the distance selling. The customer is not entitled to damages or compensation and any contract liability for the failure to accept, even partially, an order.

3 – PURCHASE METHOD

The customer can only purchase the products in the catalog at the time of the order and viewable online as described in the relevant information sheets. The order will be processed upon receipt of a valid e-mail address by the customer of a confirmation notice regarding the authorization to charge the price and delivery charges on customer’s credit card, as better indicated in the ensuing article 5. The picture accompanying the description of a product cannot be fully representative of its features and the product may differ in color, size, and accessories from the picture. All the information necessary to support a purchase is intended as material providing mere general information, not relating to the actual characteristics of a single product. The correct reception of the order is confirmed by Frantoio “Il Mandorlo” s.r.l. through by email, sent to the email address supplied by the customer. This confirmation message will contain date and time of receipt of order and customer order number to be used in all further communications with Commerce: Frantoio “Il Mandorlo” s.r.l. The message will include all data entered by the customer, all the information regarding the characteristics of the goods, the indication of the price, payment methods, the terms and delivery charges and the applicable taxes. The Customer must verify the correctness and report any necessary corrections, as described in this document. In case of non-acceptance, Frantoio “Il Mandorlo” s.r.l. will ensure a timely notification to the customer.

4 – PRICES

The products will be sold at the prices indicated in the online product sheet at the time of confirmation of order by the customer. The costs for delivery shall be borne by the customer and appear on the web page after clicking on the button “calculate transport costs”. Before the customer confirms the order by clicking the appropriate button on the web page, a summary of all the prices of the products loaded on the shopping cart will be listed, including taxes and delivery charges. This information with then be automatically reiterated on the order form that the customer sends Frantoio “Il Mandorlo” s.r.l. after confirming the order.

5 – ACCOUNTING DOCUMENTS AND DELUVERY OPTIONS

For all orders accepted and executed, Frantoio “Il Mandorlo” s.r.l. will issue a receipt (or an invoice if the customer has indicated its VAT on the order) of the material that has been shipped and will send it via e-mail to the Customer, in accordance Article 14 of Presidential Decree 445/2000. For the issuance of the receipt (and / or invoice) the information provided by the Customer at the moment of the order will be considered valid. Once it has been issued, no change in the tax document will be possible. No responsibility can be attributed to Frantoio “Il Mandorlo” s.r.l. in case of delay in the execution or the delivery of the order.

6 – PAYMENT

The customer can pay only by credit card. When the customer places the order, the bank will authorize the commitment of the amount for the order placed on the customer’s credit card. Simultaneously with the order by the Customer, the reference bank will authorize the commitment of the amount relating to the order placed on the Customer’s credit card. The amount relating to the goods delivered, even partially, will be charged to the customer’s credit card only upon communication, by courier, to Frantoio “Il Mandorlo” s.r.l. , of the shipment of goods ordered. Should the customer exercise his or her right of withdrawal, in the manner established in Article 6, Fully Frantoio “Il Mandorlo” s.r.l. will refund the amount charged by the bank to the account number specified by the customer minus the shipping costs already incurred. In no time of the purchase, will Frantoio “Il Mandorlo” s.r.l. be able to know the customer’s credit card details which are sent via secure connection directly to the bank which handles the transaction and Frantoio “Il Mandorlo” s.r.l. will keep no archive of such information.

7 – RIGHT TO WITHDRAWAL

Pursuant to art. 59, paragraph 1, lett. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code), the right of withdrawal is excluded in relation to:

  • assets that are likely to deteriorate or expire rapidly;
  • sealed goods which cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery;
  • in the event that the person making purchases on the site requests an invoice and / or is not a “consumer or user” as defined in art. 3, paragraph 1, lett. a), of the Consumer Code.

Since it concerns the sale of food products that “risk deteriorating or expiring rapidly” being subject to alteration also as a result of inappropriate storage, for reasons of hygiene and customer protection, the right of withdrawal is not applicable. Ref. Art. 55 of the Consumer Code (De.L. 06/09/2005, n. 206 – Official Gazette 08/10/2005, n.235).

In order to exercise the right of withdrawal for all non-food products, pursuant to Legislative Decree 206/2005 of the Consumer Code, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to professional activity, or does not make the purchase by indicating in the order form a reference to the VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in next point 6.3 To exercise this right, the Customer must send a written communication using the contact form on the website, within 14 days of purchase, in compliance with Legislative Decree 21/2014, implementation of Directive 2011 / 83 / EU on consumer rights. Once the aforementioned notice of withdrawal has been received, the Customer Service of Frantoio “Il Mandorlo” s.r.l. will quickly communicate to the Customer the instructions on how to return the goods that must be sent to Frantoio “Il Mandorlo” s.r.l. within 14 days (calendar) of authorization. The right of withdrawal is however subject to the following conditions: the law applies to the product purchased in its entirety; the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation, etc …); in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided; the shipping costs for returning the goods are charged to the customer; the shipment, until the certificate of receipt in our warehouse is received, is under the full responsibility of the Customer. In case of damage to the goods during transport, Frantoio “Il Mandorlo” s.r.l. will notify the Customer of the incident (within the 5th working day of receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier he has chosen and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal; Frantoio “Il Mandorlo” s.r.l. is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival (in the warehouse), the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, Frantoio “Il Mandorlo” s.r.l. will deduct from the reimbursement due a percentage, in any case not exceeding 10% of the same, as a contribution to the restoration costs. Without prejudice to any repair costs for damage to the original packaging, Frantoio “Il Mandorlo” s.r.l. will reimburse the Customer for the full amount already paid, excluding shipping costs, within 14 days of returning the goods. The reimbursement operation will be carried out by Frantoio “Il Mandorlo” s.r.l. by crediting the amount due, which will be paid to the credit card. The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where Frantoio “Il Mandorlo” s.r.l. ascertain: the lack of the external packaging and / or the original internal packaging; the absence of integral elements of the product (accessories, parts, …); damage to the product for reasons other than its transport. In case of forfeiture of the right of withdrawal, Frantoio “Il Mandorlo” s.r.l. will return the purchased good to the sender, charging the shipping costs to the sender.

8 – CANCELLATION, CHANGE OF SHIPPING ADDRESS, COMPLAINTS

The Customer can cancel or request a change of shipping address of the order within a period of 12 hours independently from their own management area.

In the event of a change in the shipping address, you must contact Customer Service directly at frantoioilmandorlosrl@gmail.com

Any complaint must be forwarded to Frantoio “Il Mandorlo” s.r.l. using the appropriate contact form accessible directly on the Site via the “Contacts” link in the navigation menu, or by writing an email to frantoioilmandorlosrl@gmail.com

9 – ERRORS AND LIMITATIONS OF LIABILITY

The information relating to the products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors of which therefore Frantoio “Il Mandorlo” s.r.l. cannot be considered responsible, except in the case of willful misconduct or gross negligence.

Frantoio “Il Mandorlo” s.r.l. reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice, without prejudice to the Customer’s rights under these General Conditions and of the Consumer Code

10 – APPLICABLE LAW AND JURISDICTION

The sales contract between the customer and Frantoio “Il Mandorlo” s.r.l. it is understood to be concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these General Conditions or individual purchase orders if the Customer is a consumer pursuant to the Consumer Code, the court of his / her town of residence or of domicile if located in the Italian territory.

Pursuant to Article 1341 of the Italian Civil Code the Customer declares to have read and specifically accepted all the articles of these General Conditions

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