100% Italian Oil

Terms & Conditions

GENERAL CONDITIONS OF ONLINE SALE

Art. 1 – General description

Frantoio “Il Mandorlo” S.r.l. (hereinafter also, “Il Mandorlo”) is a company with registered office in Florence, Via Masaccio 45 / A-50132 and operational headquarters in Trespiano (Florence), Via Bolognese 306 – 50139, VAT number. 06993630489,telephone number +39 347 380 1281, email address frantoioilmandorlosrl@gmail.com

The online sales service of products offered by Il Mandorlo through the website www.frantoioilmandorlosrl.it (hereinafter, the “Website”), as described later in this deed, is subject to the application of the following General Online Sales Conditions (hereinafter, the “Conditions”) and any subsequent amendments thereof, as well as the application of any other act and / or regulation published by Il Mandorlo on its Website, including the regulation relating to cookies and the privacy policy, without prejudice to legal provisions.

The use of the Website and the purchase of a Product therein implies the automatic acceptance of these Conditions. No purchase can be made without having previously accepted these Conditions.

Art. 2 – Definitions

In addition to the other defined terms contained in the Conditions, each of the following terms – both in the singular and in the plural according to the context – will have the meaning attributed below:

  • “Catalog”: a part of the Internet Site which lists the Products offered for sale and their descriptions;
  • “Customer”: each person, natural or legal, who makes purchases of Products offered on the Website;
  • “Consumer”: the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.
  • “Online sales contract” or “Contract”: a contract concluded between a Customer and Il Mandorlo remotely through the Website, following which the Customer is obliged to pay the price of the Product as well as any additional costs indicated in the order screen or in these Conditions while Il Mandorlo is obliged to transfer the ownership of the purchased Product and to send it to the address chosen by the Customer.
  • “Description”: part of the Website dedicated to illustrating the salient features of a Product.
  • “Il Mandorlo”: Frantoio “Il Mandorlo” S.r.l., with registered office in Florence, Via Masaccio 45 / A-50132 and operational headquarters in Trespiano (Florence), Via Bolognese 306 – 50139, VAT number 06993630489, its subsidiaries or parent companies, its directors, attorneys, representatives, shareholders and employees;
  • “Parties”: Il Mandorlo and the Customer jointly; severally, a “Party”;
  • “Product”: a good present in the catalog of the Website, produced, distributed, sold or otherwise marketed by Il Mandorlo.

Art. 3 – Scope of application of the General Online Sales Conditions

These Conditions govern the distance sales contract through the Website and form an integral and substantial part of it. hey are easily accessible at the internet address https://www.frantoioilmandorlosrl.com/ and can be downloaded and printed at any time

Art. 4 – Object of the Contract

The Contract between the Parties implies a sale between Il Mandorlo and the Customer, in which the latter purchases a Product and undertakes to pay the price and any additional costs, while the Seller undertakes to transfer the ownership of the Product and deliver it to the address indicated by the Customer.
Il Mandorlo offers its Products on the Website and the Customer purchases them through this platform.

Art. 5 – Stipulation of the Contract

The Agreement is concluded through the Website.
By purchasing one or more Products, the Customer undertakes to pay the price and to bear any additional costs.

Before proceeding with the purchase of a Product, the Customer must ensure, by carefully reading the Description, that it is adequate for his needs.
The Customer can only purchase the Products listed in the catalog at the time of the order.
The order is considered validly received, and the Contract validly stipulated, at the time when the Customer receives the message containing:

  • the description of the Product;
  • Product price and transport and delivery costs, as well as any applicable taxes, duties and taxes;
  • date and time of receipt of the order and order number, which will be necessary for any further communication;
  • the data entered by the Customer.

Before purchasing the Product, the Customer must:

  • read the Description carefully;
  • ii) check that the data entered is correct;
  • iii) carefully read and accept the Cookie regulations and the Privacy Policy, in addition to these Conditions, selecting the options “I have read and accept the Cookie regulations and the Privacy Policy” and “I have read and accept the General Conditions of Online Sale” .

Il Mandorlo reserves the right to refuse the order and possibly withdraw from the Contract if:

  • the Customer has provided incomplete or incorrect data;
  • the Client is not in possession of the capacity to act or to conclude the Contract;
  • the Customer has indicated a delivery address in a foreign country where Il Mandorlo does not ship (see art. …);
  • the Customer has made a purchase which – due to its concrete methods – gives rise to a reasonable suspicion of its legitimacy;
  • there are exceptional circumstances that require Il Mandorlo to refuse the purchase.
    In the cases outlined above, Il Mandorlo will promptly inform the Customer, requesting any necessary clarifications from the same.
    The payment of the price by the Customer must be made according to the methods indicated in the following art. 9.

Art. 6 – Availability of Products

The products offered for sale by Il Mandorlo are available within the limits of stocks.
Il Mandorlo reserves the right to remove Products from the catalog of the Website at any time.

If Il Mandorlo ascertains that it does not have the availability of a Product after the purchase has been completed, it undertakes to promptly inform the Customer, who may request a refund of the amount paid, opt for the supply of another Product or wait for the Product is available again.

Art. 7 – Availability of the Service

Il Mandorlo does not deliver Products to the following countries:

  • Brazil;
  • Russian Federation.

Any Contract concluded with a Customer who has indicated a delivery address in one of the aforementioned countries is to be considered null and void for all legal purposes.

Art. 8 – Price

The price of the Products is indicated in the catalog on the Website and is expressed in Euros.
The price does not include shipping costs, which are charged to the Customer and may vary depending on the quantity of the Products purchased, the country of destination of the Products and the shipping method chosen by the Customer.

Shipping costs are indicated on the dedicated internet page.
The price of the Products may vary at any time. However, if an order has already been completed and for which the email containing the summary has already been sent, the price will not change.
Il Mandorlo asks that the Customer pay attention to the price of the Products indicated at the time of purchase.

The price does not include taxes, duties and any duties.
Before confirming the order by the Customer, the Site will provide a summary containing:

  • price of the purchased Product;
  • applicable taxes and duties;
  • any customs duties;
  • Shipping fees.

These data will also be summarized in the email communication sent to the Customer following the order confirmation.

Art. 9 – Payment methods

Payment by credit card or PayPal.
The Customer can pay the price of the Products and the additional costs through a credit card or a PayPal account. In this case, the price and additional costs will be charged to the Customer only at the time of communication to Il Mandorlo by the courier in charge of shipping the taking charge of the goods.

Il Mandorlo is in no way responsible for the fraudulent or unauthorized use by third parties of the credit card or PayPal account used to pay the price.
At no time during the transaction Il Mandorlo will have knowledge of the username or password of the Customer’s PayPal profile, or the details of the credit card chosen by the Customer to pay through PayPal.

Payment by bank transfer
The bank transfer must strictly be made no later than three working days from the date of purchase of the Products. Otherwise Il Mandorlo will have the right to withdraw from the Contract without the Customer being entitled to any indemnity or compensation, in any form.
The bank transfer must include in its purpose:

  • order number and date of purchase;
  • Customer’s name and surname.

The bank details required for the transfer will be indicated in the order confirmation email.

Art. 10 – Shipping and delivery of the Product

The shipment and delivery of the Product will be carried out through a courier at the address indicated by the Customer at the time of purchase.
In the event of a change in the delivery address, the Customer is invited to modify the necessary data, by accessing their management area or by sending an email communication to the address frantoioilmandorlosrl@gmail.com

The customer can choose between various shipping methods provided – which may have different costs – at the time of purchase.
The delivery of the Product will be deemed to have taken place when the recipient of the Product comes into possession of the same.
In the event of delays or changes to the purchased Product attributable to Il Mandorlo, the Customer will be promptly informed, being then able to choose between a new delivery date or withdrawal from the Contract at no additional cost.

In the latter case, the withdrawal involves the full reimbursement of the expenses incurred by the Customer.
If delivery becomes impossible due to events attributable to the Customer, the same will be charged for all storage costs, as well as any other costs associated with non-delivery.
For more information, please consult the dedicated page.

Art. 11 – Right of Withdrawal

The Customer has no right to withdraw from the Contract once it has been validly concluded pursuant to art. 5 of these Conditions.

The Customer who is also a Consumer, as described in the definitions of these General Conditions of Online Sale, has the right to unconditional withdrawal from the Contract within fourteen (14) days of receipt of the Products.

This right does not exist, pursuant to art. 59 Legislative Decree 6 September 2005, n. 206 (hereinafter, also the “Consumer Code” or “Consumer Code”) in the case of contracts for the purchase and sale of goods that:
they risk deteriorating or expiring rapidly;
are sealed and cannot be returned for reasons of hygiene or health protection, if they have been opened after delivery.
The Consumer can inform Il Mandorlo of his decision to exercise the withdrawal by email, fax, telegram or registered mail to the following addresses:

Frantoio “Il Mandorlo” S.r.l.
www.frantoioilmandorlosrl.it
Via Bolognese 306
50139 Firenze Italia
Phone +39 055 401 292
e-mail : frantoioilmandorlosrl@gmail.com

In order to correctly exercise the right of withdrawal, the communication must be sent within the term of fourteen (14) days described above.

Il Mandorlo will return the price of the Product and the shipping costs to the Consumer. The reimbursement of shipping costs will amount to the amount equivalent to the cost of the cheapest shipping method offered to the Consumer on the Website, as required by art. 56 of the Consumer Code.

The Consumer must return the Product, sending it to the address provided by Il Mandorlo following receipt of the notice of withdrawal, within fourteen (14) days of the latter.
Il Mandorlo reserves the right to make the reimbursement of the price and shipping costs conditional upon receipt of the Product or proof of shipment of the same, pursuant to art. 56 of the Consumer Code.

The shipping costs related to the return of the Product will be charged to the Consumer.
Il Mandorlo will refund the price and shipping costs using the same payment method chosen by the Consumer to pay for the Product.
Il Mandorlo reserves the right to reduce or omit the reimbursement of the price if the Consumer has damaged the Product by handling it in a manner other than that necessary to establish its nature, characteristics and functioning.
By way of example and not limited to, they may result in a reduction or cancellation of the refund:

  • failure to return the original packaging in all its parts (including packaging and documentation);
  • the affixing of adhesive tape, labels and other material to the original packaging;
  • damage to the Product.

Il Mandorlo will refuse the refund or will reduce it if the Product is not received free of charges, expenses, taxes or other costs.

The Product returned following the exercise of the right of withdrawal must arrive at its destination without damage, modifications and / or alterations.

Until the delivery of the returned Product, it is under the full responsibility of the Consumer.

Until the delivery of the returned Product, it is under the full responsibility of the Consumer. If the Product arrives damaged, or does not arrive at its destination due to theft, loss or other cause, Il Mandorlo will promptly inform the Consumer, and in any case no later than five (5) days from delivery, so that the same can claim against the carrier.

In this case, the Product will be made available to the Consumer for the purposes of the correct exercise of the compensation against the carrier, with simultaneous withholding of part or all of the price paid for the Product as compensation for the damage suffered by Il Mandorlo.

Pursuant to art. 49, paragraph 1 letter. h), Consumer Code, Il Mandorlo informs the Consumer that the form for exercising the withdrawal is available in Annex I, Part B of the Consumer Code.

Art. 12 – Guarantees on the sale and return of damaged Products

Il Mandorlo guarantees that the Product is free from manufacturing and material defects, as well as conforming to the Description on the Website.

To conform to its characteristics, the Product must: (i) conform to its Description on the Site and possess the qualities listed therein, (ii) be suitable for the use for which it is normally intended, (iii) have the qualities and characteristics normally present in goods of the same type and that the Customer can reasonably expect (iv) to possess the requisites envisaged by the specific regulations of the sector.

Once the Product has been received, the Customer must check its compliance.
If the Customer considers that the Product received is defective or does not conform to the characteristics of its Description, the same must promptly inform Il Mandorlo using the addresses indicated in art. 11 of these Conditions, indicating at the same time the details of the purchase and the defects of the Product.

Il Mandorlo will inform the Customer with the information necessary to return the Product, which will then be examined in order to detect the claimed defect.

If the defect is not detected or the Product is not covered by warranty, it will be returned to the Customer, charging the same for the shipping costs and any other related costs.

If the alleged defect is found and the Product is covered by warranty, Il Mandorlo will inform the Customer.

Where the consumer protection rules are applicable, Il Mandorlo will also refund the price and any shipping costs.

Until the delivery of the returned Product, it is under the full responsibility of the Consumer.

Until the delivery of the returned Product, it is under the full responsibility of the Consumer. If the Product arrives damaged, or does not arrive at its destination due to theft, loss or other cause, Il Mandorlo will promptly inform the Consumer, and in any case no later than five (5) days from delivery, so that the same can claim against the carrier.
In this case, the Product will be made available to the Consumer for the purposes of the correct exercise of the recourse.

The refund or replacement will be made as soon as possible and in any case no later than twenty (20) days from the moment in which Il Mandorlo has informed the Consumer of the outcome of the investigation on the Product, at Il Mandorlo’s expense.

The refund will be made with the same method chosen by the Consumer to pay the price of the Product
In the event of a Contract concluded with a Consumer, the Product will be covered with a two-year warranty (2 years).

Defects discovered within one (1) year from delivery of the Product will be presumed, until proven otherwise, already existing at the time of delivery.

The guarantee of conformity applies only if the Customer is able to show the purchase receipt of the Product.

Art. 13 – Obligations of the Customer

By accepting these Conditions, the Customer undertakes to:

  • respect and fulfill any obligation arising from these Conditions and / or from the regulations in force on the matter;
  • provide information and data that are correct and truthful;
  • pay the price of the purchased Product within the deadline established in the order confirmation and in these Conditions;
  • keep the Product with the precautions and minimum measures indicated by Il Mandorlo, in addition to those necessary due to the nature of the Product;
  • keep Il Mandorlo harmless from any liability, expense, cost, including legal fees, arising from the violation of these Conditions.

Art. 14 – Data protection and use of cookies

Il Mandorlo undertakes to guarantee the protection of personal data and any other information provided by the Customer.

Personal data and any other information provided by the Customer will be treated in compliance with current legislation.

For more information, the Customer can refer to the Privacy Policy found at https://www.frantoioilmandorlosrl.it/privacy/, and / or the Cookie Regulation, available at https: // www. frantoioilmandorlosrl.it/cookie/. rinvenibile all’indirizzo , e/o il regolamento dei Cookie, rinvenibile all’indirizzo.

Art. 15 – Intellectual property

Il Mandorlo is the exclusive owner of all rights relating to its trademark, logo, name and any other distinctive sign, including the appearance of the Website, its interface and its structure.

Any reproduction, publication and / or transfer to third parties of proprietary rights on trademarks or other intellectual property rights of Il Mandorlo is prohibited without the consent of the latter. In case of unauthorized use, the third party is required to assign, transfer and assign the intellectual property rights to Il Mandorlo.

Any violation or in any case use contra legem of the trademark or the distinctive signs of Il Mandorlo constitutes a violation of its intellectual property rights.

Art. 16 – Contacts

For any clarification relating to these Conditions, you can contact Il Mandorlo through the email address frantoioilmandorlosrl@gmail.com, or at the telephone number +39 347 3801281 or through the website www.frantoioilmandorlosrl.it.
Il Mandorlo will answer customers’ questions via email, and the latter accept the use of this method of communication.

Art. 17 – Applicable law and competent court

The Contract and these Conditions are governed by Italian law, to which full reference is made.
For any dispute relating to the application, arising or in any case related to the execution of these Conditions, the Court of Florence will be exclusively competent, without prejudice to the right of the Consumer to refer to the Court of their residence or domicile, if in Italian territory.

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